Returns & Refunds

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 20 days after delivery

 Products must be returned in their original condition and packaging. Items must be unused, unaltered, and not damaged.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at postguyswindsor@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping Costs

Customers are responsible for paying their own shipping costs for returning items.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We can replace any item if they are defective or damaged. Otherwise a full return will be made in order to purchase a different item.

Need help?

Contact us at postguyswindsor@gmail.com for questions related to refunds and returns.